What distinguishes us at Mercia

Core value	Definition	Demonstrated by these behaviours
Growth-focused	We seek to optimise performance and growth at an individual, team, group and investee level	Is ambitious for Mercia and demonstrates a deep desire to the best in class Understands the potential for innovation and positively contributes across the company Enhances the delivery of existing services by focusing on continuous improvement Is focused on wealth creation for all stakeholders
Responsive	We think deeply, meeting commitments and aiming to exceed expectations	Manages internal and external stakeholders to ensure Mercia's commercial interests are protected Delivers tasks with high quality on time Willing to speak their mind openly but with respect to others Willing to take calculated risks within the group's overall risk framework, learns from failure and setbacks
Knowledgeable	We are recognised as exerts in our field, sharing knowledge for the benefit of others	Shows expertise in a service area, function, technology Provides support to others willingly and shares knowledge proactively Recognised as the 'to-to' person for a given subject area Is always self-learning
Trusted	We are trusted partners and known for being honest, professional, reliable and fair in everything we do	Is seen as a trusted advisor internally and externally Is collaborative and builds strong peer-level relationships Is an effective team player and puts team interest before own Always behaving with integrity and honest in all dealings (internal and external)