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Mercia’s key themes and corporate goals 2018/19

Financial perspective Customer perspective Internal perspective Learning & growth perspective
Drive portfolio growth and shareholder returns Establish Mercia as the go-to provider for regional finance Continuous improvement and scalable systems across the group Hire and develop the best people, enabling individual and company aspirations to be exceeded
Manage costs efficiently to minimise group net expenses Establish the Mercia Platform offering more than just funding Transparent communications in everything we do All employees to view Mercia as an inspiring, inclusive and engaging workplace
Optimum funds under management Provide best-i-class customer experience from enquiry to exit Compliance underpins everything we do Create best-in-class policies and processes, enabling clarity, consistency and continual improvement

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